Vinasaeshells Services  CO., LTD
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FAQs (Frequently Asked Questions)
  1. Introduction to Vinaseashells
  2. How to contact Vinaseashells?
  3. How to order products from Vinaseashells?
  4. How to measure dimensions of shellfishes?
  5. How is payment method?
  6. What are benefits from Vinaseashells’ membership?
  7. Is Vinaseashells product quality warranteed?
  8. How about Vinaseashells shipment fee?
  9. How is Vinaseashells product packed?
  10. How do Vinaseashells products affect to environment?

1- INTRODUCTION TO VINASEASHELLS
Vinaseashells Company Limited (VSS) is established in 2006 in accordance to Decision No. 4902001522, issued on December 12, 2006 by the Planning and Investment Department of Ba Ria – Vung Tau Province. It is officially put into operation on January 1, 2007.
- VSS is orienting toward providing shellfish-shells for professional collectors and shellfish-shell product manufacturers.
- VSS plays an important role in making environment cleaner, and making coasts more beautiful.
- VSS is the sole distributor of shellfish-shell product for artist Lu Van Nam – the one who Guinness Vietnam Book acknowledged to be the first one in Vietnam made shellfish drawings.
- VSS shellfish nomenclatures and ecology have been determined at Nha Trang Institute of Oceanography.
- VSS has plentiful resources of shellfish-shell from various domestic and international areas.
VSS products are friendly to environment. Products are processed by special production-line for marine shellfishes.
2- HOW TO CONTACT VINASEASHELLS?
Vung Tau Offshore Trading Services Co., Ltd
Add: 66/9 Ha Long St,Ward 2,Vung Tau City. S.R.Vietnam
Tel: +84-64-3543849 Fax: +84-64-3543850
Mail: sales@viaseashells.com or hominhkha@gmail.com
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Representative Office
Add:
6711-3 Balley Store Road, Federalsburg,MD,21632,USA
Tel: + 1 410 07546931
Mobil: + 1 443 7866819
Contact: Vinh Northam.
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Storehouse, manufactory:
Add: 6/2 Ha Long St,Ward 2,Vung Tau City. S.R.Vietnam
Tel: +84 64 3526318
Contact: Mr. Thu – Storekeeper
3- HOW TO ORDER PRODUCTS FROM VINASEASHELLS?
You may find lovely shellfish-shell you want if you know the name in Vietnamese, English or scientific name of that shellfish. By entering the shellfish name, hit OK, searching results will give the shellfish names you looking for.
We currently have no online payment system. Our website therefore has no information of product prices. You select products you want to purchase and hit If you have already registered your information at this website, just enter your account user name and password, your system will save and automatically update your information and product delivery address. After receiving your requests, we will send to you quotation, payment method and shipment fee… within 24 hours. For customers in Asia, respond will be within 12 hours.
4- HOW TO MEASURE DIMENSIONS OF SHELFISH?
Dimensions stated in each catalog are general dimension of each kind of selfish. The actual dimension we provide may be slightly different from the catalog’s. If you need information of dimension to be provided, contact us to obtain the following information.
• All the measurement of shellfish is the longest part of the shellfish. See below figure.
• For shellfish with prickles, measurement comprises of shellfish prickle.


• For sphere or oval shellfish, measurement is the longest part of the shellfish.


5- HOW IS PAYMENT METHOD?
Currently, we do not accept online payment by using credit card, the following payment methods are applied:
By banking transfer:
• Account holder name: Vung Tau Offshore Trading Services Co., Ltd
• Account number: 0081001149532 (in Vietnam Dong) and 0081371149533 (in US$)
• At Vietcombank – Vung Tau branch (VCB – Vung Tau) • Address: 27, Le Loi Street, Ward 4, Vung Tau City
• SWIFT Code: ASCBVNVX
By ATM card:
• Account holder name: Ho Minh Kha
• Account number: 008.1.000.146892
• At Vietcombank Vung Tau
• Pay at delivery (applied within Vietnam):
• You may pay at delivery to our delivery staff 

By Paypal:
• Account holder name: ceo@vinaseashells.com



6- WHAT BENEFITS FROM VINASEASELLS MEMBERSHIP?
We ensure that your information will be kept confidential, your email will be used to contact to you in necessary cases. We will not send advertisements in whatsoever manner to your email address.
When you are member of our company, you will not spend much time for entering contact information. We offer discount to our regular customers.
7- IS VINASEASHELLS PRODUCT QUALITY WARRANTEED?
Alll Vinaseashells products are under warranty. If you receive our products not corresponding to specifications and quality as requested, you may return those to us. We guarantee to refund you your money in full, including shipment fee.
8- HOW ABOUT VINASEASHELLS SHIPMENT FEE?
Regularly, shipment fee is stated in quotation we received from customer’s request.
For customers ordered with small quantity of shellfish-shell, please visit FedEx prices of shipment on FedEx website or by click here
9- HOW IS VINASEASHELLS PRODUCT PACKED?
Vinaseashells packing is in accordance with International Shipment Standards (ISS) for airway and seaway. You may refer to the following figures:

 

 

 

  1. Cleaning and dry processing before packaging

  2. Pack and pack with air bag

  3. Additional package by an air resistance layer, labeling

  4. Stiff carton container with internal layer of foam rubber and wooden

  5. Tighten and export for shipment
  6. The goods put into container for shipment

10- HOW DO VINASEASHELLS AFFECT TO HEALTH AND ENVIRONMENT?
The first thing Vinaseashells want to say is that all Vinaseashells products are friendly to environment and your health. Shellfish-shells have been cleaned by washing solutions and rinsed by clean water, dried and placed in airy area before packaging.
If you like to enjoy sound of waves crashed into the shore, sound of wind from sea, press your ear against the shell to hear the sound. We ensure that will not harmful to your health.

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